For Founders Law

Tech, AI and SaaS

SaaS or master services agreement

Your customer contract, ready for business customers. Terms for your customers, users and partners.

What it is

A SaaS or master services agreement is the contract between your company and its business customers. It covers access to the product, fees and renewals, service levels, security, data and limits on liability, with an order form for each customer’s pricing and scope.

Business customers expect one, and procurement will send back paper that doesn’t deal with data, security and liability on reasonable terms. One master agreement can cover several purchases, so you aren’t negotiating from scratch each time.

You likely need this if

  • You’re selling to businesses, not only to individual users
  • A customer asked for your contract or for data processing terms
  • You’re sending quotes or invoices with no agreement behind them
  • You’re moving from pilots to paid contracts

What the starting price includes

  • SaaS subscription or master services agreement
  • Order form template

What can change the price

  • Enterprise-specific terms
  • Data processing terms

We tell you before doing anything outside the agreed scope, and agree the fee first.

Read first What goes in a SaaS customer agreement? A SaaS agreement gives the customer the right to access your software for a subscription fee, without transferring ownership of it. The core terms cover access and restrictions, fees and renewal, customer data and privacy, security and service levels, warranties, limitation of liability, indemnities, and what happens at termination. Enterprise buyers usually push hardest on the liability cap, data protection terms and security commitments. Read the guide

Terms you’ll hear

SaaS agreementFixed fee

Often needed with it

Questions founders ask

What is an order form?

A short document for each purchase that sets out the customer, the products, pricing, term and any special terms, and points back to the master agreement.

What if a customer sends us their own contract?

That’s common with larger customers. We can review their paper instead, which is priced as a contract review. Enterprise-specific terms added to your own agreement are quoted before work starts.

Do we need data processing terms?

Often, once customers send you personal information to process for them. Data processing terms can be added to the agreement and are quoted before work starts.

General information, not legal advice.

How it works

  1. A free 15-minute call. What you’re building and what you need.
  2. A written scope and fixed fee. Before any work starts.
  3. A short, tailored intake. A few focused questions for your matter, so we start with what we need.
  4. Drafting or review. Most work is back within three business days.
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