Consent forms, deposits, photos. We write the rules your clinic runs on.
For clinics, med spas, practitioners and wellness brands in Toronto and across Ontario. We work out with you whether PHIPA or PIPEDA applies, write the intake and consent forms your clients sign, and set the terms for bookings, staff and marketing. Every piece of work has a fixed fee, agreed in writing before we start.
What we help with
- Clinic privacy and consentIntake and consent forms your clients actually understand, and a privacy policy reviewed against PHIPA where it applies. From $1,480
- Terms of serviceBooking, deposit, cancellation and no-show terms clients accept before they book, online or at the desk. From $500
- Email marketing (CASL) reviewAppointment reminders, newsletters and promotional texts, sent with the consent CASL expects. From $760
- Consulting and practitioner agreementFor associates, consulting practitioners and room or chair renters: who works for whom, how they’re paid, and confidentiality in writing. From $450
- Employment agreementFor the front-desk staff and practitioners you employ, including who owns the work they create. From $640
- NDABefore a partner, investor or new practitioner sees your protocols, pricing or supplier terms. From $300
- Protocols, programs and training materialsThe treatment protocols and programs you built are part of what your clinic is worth. We set out who owns them in your staff, practitioner and licensing terms. From $400
- Trademark search and filingThe name of your clinic, salon or product line, protected in Canada. From $920
- Medical director and practitioner agreementsWhat the physician or nurse practitioner who authorizes your treatments does: orders and directives, client assessments, supervision, adverse events, records and pay. From $600
- Contract reviewA lease, software, supplier or private-label agreement someone has sent you, read before you sign. From $400
Prices shown are starting prices in Canadian dollars for the base scope of each item and may vary based on complexity. HST, government fees and other disbursements are extra. Your fee is fixed and agreed in writing before we begin.
Where founders like you usually start
- Step
Work out which privacy law applies to you.
Clinics run by or for regulated health professionals are usually under PHIPA. Many coaching, fitness and spa businesses fall under PIPEDA instead, and plenty of businesses need to work through both.
- Step
Rewrite intake and consent around your services.
A privacy policy for the public, and intake and consent forms that record what each client agreed to, including treatment records and before-and-after photos.
- Step
Put bookings, your team and your marketing on paper.
Deposit and cancellation terms clients accept when they book, agreements that say who works for whom and who the clients belong to, and a check of the claims in your ads.
Brooke turned our lease and clinic space agreement around quickly, and it came back clear and straightforward, with us staying in control. I really appreciate all the hard work she did for us.
Questions
Does PHIPA apply to my clinic or med spa?
It depends on who provides the care. If your clinic is run by or for regulated health professionals, PHIPA usually applies, with rules on consent, a public statement of your information practices, patient access and breach notice. A wellness business that isn’t a health information custodian is generally covered by PIPEDA instead.
Is a privacy policy the same as a consent form?
No. The privacy policy explains your practices to the public. Intake and consent forms record what each client agreed to when they started with you.
Can we post before-and-after photos and client testimonials?
Many regulated health professions restrict testimonials and before-and-after images, so start with your college’s advertising rules. For ads and sponsored posts that do use a client’s image, a signed release is the standard.
What can we claim about our treatments or products?
Claims must be truthful, supported and within what the product or service is authorized for. The Food and Drugs Act limits advertising to the public as a treatment or cure for listed diseases, performance claims need adequate and proper testing, and natural health products are limited to the claims in their licence.
Can someone who isn’t a doctor or nurse own a med spa?
Generally, yes. Ontario’s health profession laws mainly control who performs and authorizes treatments such as injections, not who owns the business. Those treatments must be done by an authorized regulated professional, or under their order or delegation, and the employer and its directors can be charged if staff perform them without authority. A clinician’s own professional corporation can only be owned by members of their profession, so owners and clinicians usually work through separate entities and written agreements.
Do we need a medical director, and what should their agreement cover?
If nurses at your clinic perform injections or other controlled acts, they need an order from an authorized provider such as a physician or nurse practitioner, and that person is often called the medical director. The agreement should cover the orders and directives they issue, who assesses clients and when, supervision and availability, adverse events, records, advertising and pay. It also has to fit the director’s own college rules.
Are our practitioners employees or contractors?
It depends on how the work actually happens, not what the contract calls it. The CRA and the Employment Standards Act look at factors like control, who supplies the tools and the chance of profit or loss. Getting it wrong can mean unpaid CPP and EI, penalties and ESA claims.
General information, not legal advice.
Read next
- Insight Social media, influencers and online booking for clinics and med spas in Ontario
- Guide What privacy rules apply to a wellness clinic?
- Guide Does PHIPA apply to my health or wellness app?
- Guide What health claims can a wellness business make in its advertising?
- Guide What can an unregulated wellness practitioner legally do in Ontario?
- Guide Should I hire an employee or a contractor?
- Guide When do I have to report a privacy breach in Canada?
Tell us about your clinic or practice on a free 15-minute call. Book a Free Consult